How can we help you?

Only legal, safe, and non-restricted items. Everyday goods like clothes, packaged food, books, and personal items are usually fine.

Anything illegal, dangerous, or banned by airlines/customs (e.g., drugs, weapons, perishable fresh foods, flammable liquids).

Every item must be declared, approved, and verified by Pikkah before handover. You're never forced to accept an item you're uncomfortable with.

Yes, depending on airline and customs rules. Always check regulations for your route. Shoppers must provide accurate item details.

Payments are processed securely through Pikkah. You'll receive funds in your local currency after successful delivery.

Agree on weight before accepting. If overweight, costs are the shopper's responsibility — never yours.

If you follow the guidelines and handle items responsibly, you won't be held responsible for unexpected issues. The Pikkah Pledge helps protect both shoppers and travellers in case of damage.

All shoppers are ID-verified, and their items are screened.

You search for a traveller on your route, agree on price, and hand over your item. The traveller delivers it safely and quickly.

Everyday items like clothing, shoes, packaged food, electronics, and personal goods. No illegal or prohibited items.

Browse traveller listings by city, route, and travel dates. You can also post your request and travellers will respond.

Usually cheaper and faster than traditional couriers, with flexible pricing agreed between you and the traveller.

Payments are made through Pikkah's secure system and only released to travellers after delivery confirmation.

If a delivery fails, Pikkah will step in to resolve the issue and refund when appropriate.

All travellers are ID-verified, rated, and reviewed by previous shoppers. You choose only those you trust.

Yes, you'll see updates as the traveller checks in, flies, and confirms handover.

Yes, based on the traveller's available luggage space. Limits are agreed before you confirm delivery.

You can filter for travellers flying soon, or post an urgent request to connect with the fastest options.

Yes. We operate within international airline and customs regulations. Both travellers and shoppers must follow all legal requirements.

All users are ID-verified, and items must be declared before handover. Suspicious items are not allowed.

Pikkah has a mediation process. If issues arise, we step in to review, resolve, and protect both sides.

Our support team is available 24/7 via app chat and email to help with any questions or issues.

We use escrow payments + ID verification + reviews. Shoppers pay upfront, but funds are only released to travellers after safe delivery.

Impossible. Travellers never touch your money — it stays in Pikkah's escrow until you confirm delivery.

All items must be declared in-app and approved. Anything suspicious or prohibited is blocked, and your account is protected.

Yes. Every traveller and shopper is ID-verified, rated, and reviewed. You choose who you trust.

Pikkah mediates fairly. We investigate, check records, and either refund or compensate depending on the case.

Yes. We never share your phone number, address, or payment details. All communication happens securely inside the app.

No. Handover points are pre-agreed safe spots: airports, malls, public spaces, or directly at your door if you choose.

By combining KYC verification, secure payments, item declaration, and review systems, scams are filtered out before they happen.

You'll be notified in-app, and the delivery is rescheduled. If the trip doesn't happen, you're fully refunded.

Travellers set their own delivery fees and know the weight upfront, so there are no surprises.

No, Pikkah is for personal delivery only, not bulk import/export. This protects both travellers and shoppers legally.

Shoppers must declare items honestly, and travellers can refuse anything they don't want to carry. Both sides are protected by transparency.

Your money stays in escrow until you confirm delivery. If it's not delivered, you're refunded.

All travellers agree to handle goods carefully. Basic insurance covers damages, with refund/compensation depending on the case.

Yes. Nothing is hidden. Shoppers must disclose and travellers must agree before accepting.

Not allowed. The package must match the declared details, or the traveller can refuse it.

No. Shoppers are responsible for any import duties, but travellers will be informed upfront.

If anything goes wrong — lost luggage, missed connections, or disputes — our 24/7 support team steps in immediately.