Pikkah Technologies Inc. – Terms of Service

Effective Date: May 14, 2025

1. Platform Overview and Nature of Services

Pikkah Technologies Inc. (“Pikkah”, “we”, “us”, or “our”) provides an innovative and neutral online platform (“the Platform”) that enables individuals located in the country in where they reside to connect for the purpose of fulfilling cross-border consumer product requests.

The Platform is specifically designed to facilitate connections between:

1. Shoppers – individuals who are seeking to acquire legitimate, hard-to-find, geographically limited, or locally expensive consumer goods that are not readily available in their own country or region; and
2. Travelers – individuals who are willing to purchase, carry, and deliver such items from countries they are traveling to or from, in exchange for mutually agreed compensation.

Pikkah’s Platform enables these users to communicate, submit item requests, negotiate terms, and process payments securely through a centralized system. The Platform’s goal is to promote collaborative cross-border commerce while reducing traditional barriers to product access, including shipping limitations, inflated pricing, taxation, and unavailability due to regional market restrictions.

Jurisdiction and Geographic Limitations

1. The Platform is currently available only to users who are physically located in the country where they reside and who are legally eligible to enter into binding contracts under the laws of their respective jurisdictions.

1. Travelers may travel to, or operate within, any international location, provided that such countries or regions:

1. Are not subject to trade sanctions, embargoes, or government-imposed travel restrictions as enforced by Canada, the United States, the European Union, the United Nations, or other applicable international authorities;

1. Permit the legal import and export of the types of items being requested through the Platform;

1. Are compliant with all applicable local, national, and international customs laws, trade regulations, and border control protocols.

It is the responsibility of both the Shopper and the Traveler to ensure that the item, route, and transaction comply with all applicable laws and restrictions at each stage of the product's journey—from point of purchase to final delivery.

Pikkah's Neutral Role and Limitations

Pikkah is strictly a facilitator of peer-to-peer interactions and does not participate directly in any transactions. Specifically:

1. Pikkah does not manufacture, own, sell, resell, store, warehouse, transport, inspect, package, or otherwise take physical possession of any goods listed, requested, purchased, or delivered via the Platform;

1. Pikkah does not act as a legal representative, commercial agent, broker, or intermediary for either Shoppers or Travelers;

1. Pikkah is not a party to any contract or agreement that may arise between Shoppers and Travelers, and has no responsibility or liability for the fulfillment, enforcement, or legal consequences of such agreements;

1. Any obligations, risks, liabilities, or outcomes associated with a transaction are solely the responsibility of the participating Shopper and Traveler.

Pikkah does not guarantee the availability of any product or Traveler, the legality or safety of any item, the accuracy of posted content, or the behavior or reliability of any user. While we provide tools to facilitate connections and communications, all transactions are conducted at the users’ own risk.

Users are encouraged to perform their own due diligence, verify product legality, and adhere to local and international regulations when using the Platform. Pikkah may, but is not obligated to, intervene in disputes or assist in the resolution of transaction-related issues at its sole discretion.

Agreement to Terms and Incorporation of Privacy Policy

By creating an account, accessing, or using any part of the Platform, you acknowledge and agree to be legally bound by these Terms of Service. Your continued use of the Platform constitutes your ongoing agreement to comply with all rules, policies, and updates.

You further acknowledge and agree that the Pikkah Privacy Policy is hereby incorporated into these Terms by reference and forms a legally binding part of this contract. The Privacy Policy governs how Pikkah collects, uses, stores, and discloses personal information.

2. User Eligibility

Access to and use of the Pikkah Platform is subject to certain eligibility criteria designed to ensure compliance with applicable laws and to protect the integrity of the Pikkah community. By registering for or using the Platform, you expressly represent, warrant, and agree that:

1. You are at least 18 years of age, or the legal age of majority in your place of residence, whichever is greater;

1. You are fully legally competent and capable of entering into binding contracts under the laws of your jurisdiction;

1. You are not a citizen, resident, or national of any country subject to trade embargoes, economic sanctions, or export control restrictions imposed by the Government of Canada, the United States, the European Union, the United Nations, or any other applicable authority;

1. You are not included on any restricted party list, such as the U.S. Treasury Department’s Specially Designated Nationals (SDN) List, the U.S. Department of Commerce’s Denied Persons List, or the Canadian Sanctions List;

1. You are not otherwise barred, prohibited, or restricted from accessing or using the Platform under any applicable domestic or international law, regulation, court order, or administrative directive.

Use of the Platform is strictly limited to individuals who meet all of the above conditions. If you do not meet these criteria, or if your legal status changes at any time while using the Platform, you must immediately discontinue use and close your account.

Additional Requirements for Travelers

While Travelers may travel internationally to fulfill product requests, they must also:

1. Maintain legal residence and an active account within the country where they reside

1. Comply fully with all customs, import/export, international shipping, and border security laws in all countries involved in the transaction, including those of origin, transit, and final delivery;

1. Avoid travel or transaction activity involving countries or territories that are currently subject to international embargoes or sanctions, or that have customs regimes incompatible with the legal transportation of goods as defined by the Platform’s policies;

1. Be personally responsible for understanding the regulatory risks associated with traveling across borders with goods, including duty declarations, taxes, prohibited items, and carrier limitations.

Travelers must also comply with the laws and regulations of all airlines, border agencies, customs authorities, and international transport conventions applicable to the goods they carry or deliver.

Verification and Enforcement

Pikkah reserves the right to request documentation to verify your eligibility at any time, including government-issued identification, proof of residency, and IP address verification. Failure to comply may result in denial of access, account suspension, or permanent termination, at Pikkah’s sole discretion.

Misrepresenting your eligibility or violating geographic restrictions may subject you to civil or criminal liability, in addition to being a breach of these Terms.

3. Account Creation and Responsibilities

To access and utilize certain features of the Pikkah Platform, you must first register for a user account. During registration, you are required to provide accurate, current, and complete personal and contact information, including a valid email address, and, where applicable, government-issued identification for verification purposes.

You are solely responsible for ensuring the integrity and accuracy of the information associated with your account and for keeping all credentials (such as your password, linked third-party logins, or authentication codes) confidential and secure. You are fully accountable for all activity conducted through your account, whether or not authorized by you.

User Account Standards

By creating and maintaining an account on the Pikkah Platform, you expressly agree that you will not:

1. Create more than one account per individual or entity, except where explicitly approved in writing by Pikkah Technologies Inc.

1. Create or register an account on behalf of another person or organization without proper legal authority;

1. Misrepresent your identity, qualifications, or affiliation in any way;

1. Use false or misleading information during registration or in your profile;

1. Allow any third party to access or use your account;

1. Share your password or other login credentials with others;

1. Attempt to access another user’s account, impersonate another person, or engage in any unauthorized access of the Platform;

1. Sell, lease, license, assign, or otherwise transfer your account or any associated rights to another person or entity;

1. Use your account for unlawful, fraudulent, misleading, or malicious purposes.

Any violation of the above may result in immediate suspension or termination of your account, and Pikkah reserves the right to take additional legal or administrative action, including investigation of any suspicious activity associated with your account.

Account Security and Unauthorized Use

You are responsible for maintaining the confidentiality of your account credentials and for restricting access to your account from unauthorized devices or users. If you suspect that your account has been accessed or used without your permission, you must notify Pikkah immediately through the appropriate support channels.

Pikkah is not responsible for any loss, liability, or damage arising from unauthorized use of your account. However, you may be held liable for losses incurred by Pikkah or other users due to your failure to maintain account security or for any misuse of your account, whether intentional or otherwise.

Verification and Monitoring

Pikkah reserves the right, at its sole discretion, to:

1. Require additional verification of your identity or account details at any time;

1. Monitor and review activity on accounts for security, compliance, or risk-related reasons;

1. Suspend or disable access to accounts that appear to be compromised, inactive, fraudulent, or used in violation of these Terms.

All account-related data, including profile information, transaction history, and verification materials, may be used by Pikkah to ensure compliance with these Terms and to improve the safety, security, and reliability of the Platform.

4. Role and Limitations of Pikkah’s Involvement

Pikkah Technologies Inc. is a technology service provider that offers a platform to facilitate connections between individuals seeking to purchase goods (“Shoppers”) and individuals willing to acquire and deliver those goods (“Travelers”) in exchange for compensation.

Pikkah does not act as an agent, representative, broker, employee, contractor, or partner of either Shoppers or Travelers. We do not hold or take possession of goods, and we do not supervise or control users' conduct outside the Platform.

No Legal or Commercial Agency Relationship

By using the Platform, you acknowledge and agree that:

1. Pikkah does not create or enter into any principal-agent, joint venture, partnership, fiduciary, or employment relationship with any user;

1. Transactions facilitated through the Platform are solely between independent third parties (i.e., Shoppers and Travelers);

1. Any obligations, rights, risks, or benefits arising from such transactions are the sole responsibility of the parties involved;

1. Pikkah is not a party to any transaction, nor shall it be held responsible for the performance or enforcement of agreements between users.

No Endorsement, Verification, or Guarantee

Pikkah does not:

1. Endorse, vet, or certify the identity, background, character, trustworthiness, legal status, or qualifications of any Shopper or Traveler;

1. Verify the legitimacy, authenticity, legality, or quality of any item requested, purchased, or delivered through the Platform;

1. Guarantee the completion, timeliness, or accuracy of any order, travel schedule, or delivery;

1. Warrant that any Traveler will comply with applicable customs, tax, or regulatory requirements, including declarations at international borders;

1. Take responsibility for errors, omissions, fraud, delays, theft, loss, misdelivery, or misconduct by any user or third party;

1. Provide insurance or indemnification for shipped goods or missed transactions;

1. Guarantee the availability, reliability, compatibility, or continuous operation of the Platform, its features, or its integrations with third-party services (including payment processors).

All interactions, arrangements, and agreements made via the Platform are undertaken at your own risk. You are solely responsible for conducting any due diligence, background checks, or verifications before entering into a transaction with another user.

Pikkah may, at its sole discretion, provide access to optional identity verification services or user rating tools, but:

1. These services are provided solely for informational purposes;

1. The presence of verification does not imply endorsement or assurance of legitimacy;

1. Pikkah assumes no responsibility for the accuracy, completeness, or use of such tools.

Pikkah is not responsible for enforcing or mediating private agreements between users, although we may offer dispute resolution services at our discretion and without obligation.

Third-Party Services and Content

The Platform may include links to or integrations with third-party services, websites, or resources (e.g., payment processors, mapping tools, customs guides). Pikkah does not control and is not responsible for the content, accuracy, policies, or availability of these services. Access and use of third-party platforms are subject to their respective terms of service and privacy policies.

5. Product Source and Legality

All products transacted through the Pikkah Platform must originate from legitimate, verifiable, and reputable retail sources. This means that every item purchased and delivered by a Traveler must be:

1. Acquired from a recognized, authorized retailer, either physical or online;

1. Accompanied by a valid, traceable proof of purchase, such as a receipt or invoice;

1. Brand new, in original packaging (unless otherwise clearly agreed to by both parties in writing);

1. Legal for sale, transport, and possession in all relevant jurisdictions.

Under no circumstances may a Shopper request, or a Traveler fulfill, a product request involving questionable, unlawful, or unauthorized sources, including:

1. Informal or unregulated street vendors;

1. Peer-to-peer resale markets without formal purchase records;

1. Individuals not legally authorized to sell the item;

1. Unverified online resellers, including forums, marketplaces, or auction sites, lacking commercial legitimacy.

Failure to adhere to this requirement may result in immediate suspension or permanent removal from the Platform and may expose the violator to civil or criminal liability.

Conditional Inclusion of Second-Hand Goods

Pikkah permits the transport of second-hand or used goods only if the following conditions are met:

1. The item is legally allowed for resale in both the country of origin and the destination.

1. The Shopper provides verifiable proof of purchase, such as a dated receipt, invoice, or certificate of ownership from a legally recognized seller;

1. The item is in safe, sanitary condition and is not classified as hazardous, restricted, or sensitive under the laws of any country involved in the transaction;

1. The Traveller is made aware and voluntarily consents in writing via the Platform to transport a second-hand item before pickup or purchase.

Pikkah reserves the right to inspect documentation and may suspend or cancel delivery tasks involving second-hand goods if these conditions are not met.

Item Pickup and Transfer Conditions

All pickups arranged through the Pikkah Platform must comply with applicable laws, and Travelers are required to:

1. Verify that the item(s) being picked up match the Shopper’s order as listed on the Platform;

1. Avoid collecting items from unauthorized or unverified individuals;

Refrain from engaging in any transaction that involves circumventing the Platform’s escrow, identity verification, or communication systems.

Shoppers agree not to direct Travelers to retrieve goods from unauthorized third parties, unlawful drop locations, or vendors operating outside the formal economy. Doing so is a material breach of these Terms and may result in permanent account termination.

Strict Prohibition of Certain Items

The following items are strictly prohibited and must not be purchased, requested, or transported through the Pikkah Platform:

1. Illegal goods of any kind, including those defined as contraband or banned in the country of origin, destination, or any country of transit;

1. Counterfeit items, including unauthorized replicas of branded merchandise, fake luxury goods, pirated media, or products that infringe upon intellectual property laws;

1. Stolen, gray-market, or unverifiable second-hand goods, including items that lack documented proof of lawful origin;

1. Prohibited goods as further described in Section 11 of these Terms.

This prohibition applies regardless of whether the item may be lawfully owned or sold in another country or market.

Due Diligence Requirements

It is the sole and independent responsibility of both the Shopper and the Traveler to:

1. Confirm the legal status of the product in all relevant jurisdictions, including country of purchase, country of delivery, and any country of transit;

1. Determine if the product requires any permits, licenses, or declarations under applicable customs, regulatory, or product safety laws;

1. Ensure that the product is authentic, compliant, and fit for international transport before committing to the transaction.

Pikkah Technologies Inc. does not vet or verify the legality, origin, or authenticity of any product listed or transacted through the Platform. The platform functions solely as a neutral facilitator of connections between users and does not take possession, inspect, or guarantee any goods.

Any violation of this Section may result in:

1. Immediate cancellation of the transaction;

1. Suspension or termination of the offending user’s account;

1. Reporting of the violation to appropriate regulatory or legal authorities;

1. Liability for any financial or legal consequences arising from the attempted or completed transaction.

Pikkah reserves the right to request documentation of product origin from either party at any time for verification, audit, or dispute resolution purposes.

6. Pricing Structure and Fee Components

All transactions conducted through the Pikkah Platform are subject to a multi-component pricing model designed to ensure transparency, fairness, and clarity for both Shoppers and Travelers. The total transaction cost consists of several distinct elements, each of which must be acknowledged and agreed upon by the parties before a transaction is finalized.

The breakdown of the pricing structure is as follows:

i. Item Price

The Item Price refers to the base cost of the product requested by the Shopper and fulfilled by the Traveler. This price:

1. Must accurately reflect the retail purchase price of the item from a legitimate, verifiable, and authorized retail source;

1. May include minor variations based on regional pricing differences, but should not include inflated or unsubstantiated markups;

1. Must be disclosed transparently, with documentation or receipts available upon request by the Shopper or Pikkah for verification purposes;

1. Must exclude black-market items without evidence of purchase, which are strictly prohibited on the Platform.

Pikkah does not set or control the item price and assumes no responsibility for errors or disputes arising from price misrepresentation or product sourcing.

ii. Traveler’s Fee

The Traveler’s Fee is a discretionary amount determined by the Traveler to compensate for their effort, time, and transportation of the item. This fee:

1. Is set independently by the Traveler and may vary based on destination, item size or complexity, and delivery urgency;

1. Can be negotiated, counter-offered, or rejected by the Shopper before acceptance;

1. Must be disclosed as a separate line item in the Traveler’s Offer;

1. Represents a service charge for convenience and is payable only upon successful delivery of the item.

The Traveler’s Fee is not regulated or standardized by Pikkah, and Travelers are solely responsible for setting a reasonable amount that reflects the nature of the task.

iii. Platform Service Fee

Pikkah charges a Platform Service Fee to cover the costs of operating and maintaining the Platform, providing security and payment infrastructure, and facilitating successful connections between users.

1. This fee is non-refundable and is typically calculated as five percent (5.00%) of the Travelers Fee, plus four percent (4.00%) of the product Fee, plus five dollars ($5.00) ($5.00 + 5% of Traveler’s Fee + 4% of Product Value);

1. The fee is automatically deducted from the funds collected during the transaction and retained by Pikkah;

1. Pikkah reserves the right to adjust the service fee rate for promotional periods or special use cases, and will clearly communicate any such changes prior to implementation.

This fee is payable regardless of any subsequent dispute between the Shopper and Traveler, provided the transaction proceeds through the Platform.

iv. Acceleration or Urgency Fee (Optional) – If Applicable

If applicable and offered to the Shopper, an Acceleration Fee (also referred to as an Urgency Fee) may be applied if the Shopper requests expedited delivery or special handling that goes beyond normal timelines or expectations.

1. This fee is entirely optional and must be mutually agreed upon by both the Shopper and Traveler prior to the transaction being finalized;

1. It may vary depending on the nature of the request, including same-day pickup, premium product sourcing, or specific delivery logistics;

1. The amount must be clearly disclosed and reflected in the Traveler’s Offer and Shopper’s Acceptance.

This fee is not enforced or imposed by Pikkah, and any dispute related to urgency should be resolved directly between the parties.

v. Applicable Taxes, Duties, and Government-Imposed Charges

Certain transactions may be subject to applicable taxes, customs duties, tariffs, VAT, excise taxes, or other government-imposed fees depending on the nature of the item, the countries involved, and the mode of transportation.

1. It is the joint responsibility of the Shopper and Traveler to research, estimate, and disclose such fees as part of their private agreement;

1. These costs are not included in the Platform Service Fee and must be factored into the total transaction value;

1. Pikkah does not provide tax or customs advice and assumes no responsibility for the accuracy, applicability, or payment of these government-imposed charges;

1. Failure to pay applicable taxes or duties may result in delays, fines, or legal consequences for which Pikkah bears no liability.

Where available, Pikkah may offer users access to external resources to assist in estimating duties and taxes. However, these tools are for informational purposes only and do not constitute financial or legal guidance.

vi. Pikkah Pledge

Pikkah charges a Pikkah Pledge fee. Pikkah may, at Pikkah’s discretion, and if the claim meets the Pikkah Pledge criteria (the “Pikkah Pledge”), make best efforts to support the shopper if the item ordered does not meet specifications. The fee for the Pikkah Pledge :

1. This fee is non-refundable and is typically calculated as two percent (2.00%) of the Item Price.

1. The fee is automatically deducted from the funds collected during the transaction and retained by Pikkah;

1. Pikkah reserves the right to adjust the fee rate for promotional periods or special use cases, and will clearly communicate any such changes prior to implementation.

1. As specified in section 4. Role and Limitations of Pikkah’s Involvement. Pikkah does not provide or facilitate insurance for transactions or items processed on the Pikkah platform. The Pikkah Pledge is not a form of insurance.

This fee is payable regardless of any subsequent dispute between the Shopper and Traveler, provided the transaction proceeds through the Platform.

7. Payment Processing and Obligations

All financial transactions facilitated through the Pikkah Platform must be conducted exclusively through Pikkah’s integrated payment system, which is powered by Stripe, a third-party payment processor. By using the Platform, you agree to comply with the Stripe Services Agreement and the Stripe Connected Account Agreement, both of which govern your use of payment services provided via Pikkah.

These agreements may be updated periodically by Stripe, and it is your responsibility to review and understand their terms. You may be required to provide Stripe with certain personal or financial information to enable payment processing, which may include identity verification and bank account linkage.

Pikkah does not store full payment credentials, and all payment information is processed securely in accordance with industry standards and applicable data privacy laws.

Role of Pikkah as Limited Payment Collection Agent

By agreeing to these Terms, all Travelers appoint Pikkah as their limited payment collection agent solely for the purpose of:

1. Collecting funds from Shoppers on behalf of the Traveler;

1. Holding such funds in escrow until fulfillment of the agreed-upon delivery;

1. Disbursing funds to the Traveler once all delivery conditions have been satisfied.

This agency is limited in scope and does not create any form of partnership, fiduciary duty, or employment relationship between Pikkah and the Traveler. Pikkah’s role as a payment intermediary is purely administrative and functional.

Once a Shopper submits payment through the Platform:

1. The Shopper’s payment obligation is considered complete with respect to the Traveler;

1. Pikkah assumes responsibility for the disbursement of funds to the Traveler following verification of delivery and Shopper acceptance;

1. Any failure by a Traveler to deliver an item, misrepresent the transaction, or otherwise breach the agreement may result in funds being withheld, delayed, or refunded at Pikkah’s discretion, in accordance with these Terms.

Timing and Disbursement of Funds

Pikkah will release payment to the Traveler only after confirmation of successful delivery and acceptance by the Shopper, subject to the following conditions:

1. If the Shopper confirms acceptance within the Platform, funds will be disbursed according to Pikkah’s standard payout schedule;

1. If the Shopper fails to act within the specified acceptance period (typically five calendar days from the agreed delivery date), the system may automatically process the transaction as accepted, and funds will be released to the Traveler;

1. Any disputes or refund claims must be resolved within the Platform’s dispute resolution framework before final disbursement;

1. Disbursement times may vary based on bank processing schedules, Stripe compliance checks, or technical issues outside Pikkah’s control.

Mandatory Use of Platform Payment System

All payments must be made through the Pikkah Platform without exception. Users may not:

1. Request or accept payment via third-party services, cash, bank transfers, or off-platform methods;

1. Circumvent the Platform to complete transactions privately or avoid Pikkah’s service fees;

1. Agree to any compensation arrangement outside the terms explicitly provided and accepted through the Platform.

Any attempt to bypass, avoid, or circumvent Pikkah’s payment system or fees constitutes a material breach of these Terms, and may result in:

1. Immediate suspension or permanent termination of your account;

1. Forfeiture of any pending payments;

1. Legal action to recover unpaid platform fees or damages resulting from circumvention;

1. Reporting to financial institutions, Stripe, or regulatory authorities, where applicable.

Pikkah reserves the right to withhold, freeze, or reverse payments that are the subject of fraud investigations, policy violations, or disputes.

Transaction Records and Receipts

For transparency, all transaction details—including item cost, Traveler’s Fee, platform fee, and applicable taxes—are recorded within the Platform and accessible to both parties. Pikkah may generate digital receipts and provide transaction history for user reference, but is not obligated to provide customized invoicing or accounting services.

8. Customs Compliance, Declarations, and Legal Responsibilities

Travelers are solely and independently responsible for ensuring that all items they transport across international borders are properly declared and legally compliant under all applicable laws, regulations, and international treaties. This includes, but is not limited to:

1. Declaring all goods to customs and border authorities as required by law in both the departure and destination countries;

1. Complying with all relevant customs procedures, including accurate documentation, truthful item descriptions, and full disclosure of item value, origin, and intended use;

1. Understanding and adhering to import/export restrictions, sanctions, embargoes, and other limitations imposed by governmental, regulatory, or international authorities;

1. Paying all applicable tariffs, import duties, excise taxes, and administrative fees required for the lawful transport and delivery of the item.

Travelers must consult the appropriate customs and trade authorities in their home country and the country of destination prior to engaging in any delivery activities. Pikkah does not verify or enforce customs compliance and assumes no responsibility or liability for any failure by the Traveler to fulfill these obligations.

Joint Responsibility of Shoppers and Travelers

Shoppers and Travelers share the responsibility of:

1. Estimating any customs-related charges in advance of confirming a transaction;

1. Including those anticipated costs as part of the total agreement.

1. Communicating clearly and documenting the financial and legal responsibilities associated with the shipment of goods.

These responsibilities must be negotiated and accepted as part of the Shopper-Traveler agreement, and are not managed, enforced, or overseen by Pikkah.

No Platform Liability or Guarantee

Pikkah Technologies Inc. does not make any representations, warranties, or guarantees as to the legality, admissibility, or clearance status of any items transported using the Platform. Any customs-related resources or links provided by Pikkah are for general informational purposes only and should not be considered legal advice or relied upon for compliance decisions.

Pikkah shall not be liable for:

1. Misclassification, misdeclaration, or undeclared items;

1. Delays due to customs inspection or detention;

1. Seizure, fines, penalties, or other enforcement actions by border authorities;

1. Losses resulting from legal violations, forfeiture, or rejection of entry.

Consequences of Non-Compliance

In the event that a Traveler fails to declare an item, misrepresents it, or otherwise violates customs or border requirements in any jurisdiction

1. All legal and financial risks rest solely with the Traveler.

1. The Traveler may face fines, confiscation of goods, denial of entry, travel restrictions, or criminal penalties;

1. The Shopper shall not hold Pikkah liable for the non-delivery or loss of items due to border-related issues;

1. Pikkah reserves the right to suspend or permanently ban any user who violates import/export laws while using the Platform.

Travelers are encouraged to obtain independent legal or customs advice and are fully responsible for understanding and complying with the laws and regulations of every country involved in their travel or transactions.

9. Ownership, Delivery, and Acceptance

Ownership and Risk of Loss

Unless otherwise expressly agreed upon in writing by both parties within the Platform, ownership of any item transacted through Pikkah remains with the Traveler until the product is physically delivered to and accepted by the Shopper. Title and all rights to the item shall pass to the Shopper only upon final delivery and confirmation of acceptance in accordance with these Terms.

Until that moment, the Traveler bears full responsibility for the item, including the risk of loss, damage, theft, seizure, misdelivery, or confiscation by authorities or third parties.

Travelers are strongly advised to:

1. Retain original receipts, invoices, customs declarations, or other proof of purchase;

1. Keep all original packaging and documentation in case of inspection or dispute;

1. Be prepared to present such materials to the Shopper, border agents, or Pikkah in the event of a disagreement regarding authenticity, value, or legality.

Failure to provide valid documentation may result in payment being delayed, withheld, or forfeited in accordance with Pikkah’s dispute resolution policies.

Delivery Responsibilities and Shopper Inspection

Once the Traveler has reached the delivery location and is prepared to complete the transaction, the Shopper and Traveler are expected to coordinate a secure, public meeting location or use another mutually agreed delivery method, consistent with the original agreement.

Shoppers are required to inspect the item thoroughly and without delay at the time of handoff or delivery. The Shopper should verify that:

1. The item matches the specifications agreed upon (e.g., brand, model, size, color);

1. The item is in new or agreed-upon condition;

1. The item includes any applicable accessories, components, and packaging as listed in the Traveler’s offer;

1. There are no signs of damage, use, tampering, or substitution.

Acceptance Timeframe and Platform-Triggered Completion

If a Shopper does not accept or reject the item through the Platform within five (5) calendar days of the agreed delivery date or handoff:

1. The transaction will be considered automatically completed and accepted;

1. Funds held in escrow will be released to the Traveler without further review;

1. The Shopper’s opportunity to dispute or reject the transaction may be considered waived, unless fraud or material breach is discovered and substantiated with evidence within a reasonable time thereafter.

Any extension to this five-day review period must be mutually agreed to in writing through the Platform or approved by Pikkah Support in advance.

Valid Grounds for Rejection

Shoppers may only reject an item upon valid and objective grounds, including:

1. The item is materially different than what was described in the transaction agreement (e.g., incorrect brand, size, model, or version);

1. The item is damaged, incomplete, or altered in a way that conflicts with what was promised or expected;

1. The item was misrepresented by the Traveler or sourced from an unauthorized or unverified retail source.

Shoppers are required to provide clear evidence of any issue that forms the basis for rejection (e.g., photos, videos, receipts). Pikkah will review such evidence and make a final determination at its sole discretion.

Prohibited Rejection Reasons

The following reasons are not valid for rejecting an item:

1. Change of mind after agreeing to the transaction;

1. Discovery of the same or similar item at a lower price elsewhere after the agreement;

1. Desire to renegotiate price, delivery terms, or compensation after acceptance;

1. Minor discrepancies that do not materially affect product performance or identity.

Rejections made in bad faith, without valid justification, or intended to delay payment may result in a Shopper’s payment method being charged and the funds being released to the Traveler.

10. Non-Circumvention

Users of the Pikkah Platform, including both Shoppers and Travelers, agree and acknowledge that all communications, transactions, negotiations, and payments must be conducted exclusively through the Pikkah Platform.

You expressly agree that you shall not directly or indirectly circumvent, avoid, or bypass the Platform, or attempt to do so, in order to:

1. Finalize a transaction or agreement outside of Pikkah;

1. Avoid payment of service fees or commissions otherwise due to Pikkah;

1. Receive or provide goods, services, or compensation in a manner that results in a loss of revenue or operational control for Pikkah Technologies Inc.

Prohibited circumvention activities include, but are not limited to:

1. Exchanging personal contact information (e.g., phone numbers, email addresses, social media profiles, messaging handles) with the intent of completing a transaction outside the Platform;

1. Proposing, suggesting, or requesting that future transactions be conducted offline or via alternative channels;

1. Attempting to use the Platform solely for matchmaking purposes while completing the resulting transaction externally;

1. Entering into separate agreements with another user that duplicate or replace the terms of a transaction initiated through the Platform;

1. Encouraging or incentivizing others to participate in off-platform transactions that could otherwise be facilitated and completed within Pikkah.

Such actions constitute a material breach of these Terms and violate the integrity of the Platform. Pikkah reserves the right, at its sole discretion, to take any or all of the following actions in response to suspected or confirmed circumvention:

1. Immediate suspension or permanent termination of the violating user’s account;

1. Withholding of funds held in escrow or pending payout;

1. Legal action seeking recovery of lost platform fees, damages, and injunctive relief;

1. Reporting of the incident to law enforcement or regulatory authorities, where applicable.

In addition, you agree that if you are found to have engaged in circumvention, Pikkah shall be entitled to collect from you, as liquidated damages (and not as a penalty), an amount equal to the greater of:

1. The platform fee that would have been paid to Pikkah had the transaction been completed through the Platform;

1. Twenty percent (20%) of the total value of the off-platform transaction;

1. Or $500 USD, whichever is greater.

This non-circumvention obligation applies during your use of the Platform and for a period of twelve (12) months following your last interaction or transaction on Pikkah with any individual or entity you originally met through the Platform.

11. Prohibited Conduct

Through the use of the Pikkah Platform, you agree—regardless of whether you have an active or inactive account—that you shall not engage in any of the following prohibited activities:

1. Create more than one account per individual or entity; register an account on behalf of another person; or transfer your account to another party without written authorization from Pikkah;

1. Attempt to travel with, transport, or request the shipment of any items that are illegal, restricted, counterfeit, stolen, or prohibited by law or Pikkah's own platform rules;

1. Undermine or manipulate Pikkah’s community standards, policies, review systems, or member agreements;

1. Engage in fraudulent conduct of any kind, including bypassing platform processes, falsifying transaction details, or arranging unauthorized or prohibited off-platform transactions;

1. Circumvent or attempt to evade any platform-related fees, obligations, or contractual commitments;

1. Stalk, harass, threaten, or intimidate other users, or collect personal data from users without explicit consent or authorization;

1. Solicit Pikkah users for commercial purposes unrelated to the Platform, including recruiting for employment, unrelated business ventures, or personal benefit;

1. Submit, transmit, or upload content that is illegal, harmful, defamatory, obscene, hateful, discriminatory, or otherwise inappropriate;

1. Misuse, copy, or distribute proprietary platform content, or use platform information on competing platforms or services without prior written consent from Pikkah;

1. Violate any applicable international, federal, provincial/state, or local laws, regulations, or customs rules;\Overload, interfere with, or take actions that harm, degrade, or bypass the security or infrastructure of the Pikkah Platform;

1. Use another person’s account, misrepresent your identity or profile, or falsify transaction details;

1. Employ bots, scrapers, automated tools, or any unauthorized technological means to access or collect data from the Pikkah Platform without express permission

.

Violation of these rules may result in immediate suspension or termination of your account, legal action, and/or reporting to appropriate authorities. Pikkah reserves the right to investigate and take appropriate legal and administrative action for any misuse of the Platform.

12. Prohibited Items

Pikkah Shoppers (also referred to as Shoppers) expressly agree not to use the Pikkah Platform to request, solicit, or instruct any Traveler to obtain, carry, or deliver any product or item that is prohibited under the laws of:

1. The United States or any of its federal, state, or local jurisdictions;

1. Canada, including its provinces and territories;

1. Any international laws, treaties, or local jurisdictions applicable to the Member, the item itself, or any region involved in the transport process (including points of origin, transit, or destination).

It is the sole and independent responsibility of both the Shopper and the Traveler—and not Pikkah Technologies Inc.—to ensure that any item transacted through the Platform is not restricted or prohibited at any stage of its intended journey. Pikkah does not and cannot guarantee the legality of transported items and does not verify individual shipments.

The following items are strictly prohibited, and must not be requested,

transported, or delivered through the Pikkah Platform under any circumstance:

1. Hazardous Materials, including those defined by:
2. United States Environmental Protection Agency (EPA)

1. United States Occupational Safety and Health Administration (OSHA)

1. United States Department of Transportation (USDOT)

1. United States Nuclear Regulatory Commission (NRC)

1. United States Department of Commerce (DOC)

1. United States Customs and Border Protection (CBP)

1. United States Department of Homeland Security

1. Canadian Hazardous Products Act (R.S.C., 1985, c. H-3), and similar provincial, federal, and international agencies

1. Counterfeit goods, knock-offs, or replicas of any kind

1. Currency (cash, checks, bonds, securities, etc.)

1. Stolen property

1. Alcohol (including spirits, wine, beer, and related products)

1. Live animals (including pets, wildlife, or livestock)

1. Firearms, ammunition, explosives, and weaponized chemicals

1. Human remains, including ashes or any body parts

1. Pornographic or obscene materials, including those illegal in any jurisdiction involved

1. Illegal drugs, controlled substances, or prescription medication in violation of law

1. Any item related to or used in the production or distribution of illegal substances

1. Any item that is prohibited by law in the country of origin, destination, or any transit location

1. Batteries, including lithium-ion or other volatile cell types

1. Aerosols, compressed gases, or other flammable materials

1. Knives, batons, firearms accessories, or other concealed weapons

1. Agricultural products, including raw seeds, fruits, vegetables, or soil, where restricted

1. Items that are required by law to be declared through customs (and were not declared), in any applicable country, including Canada, the United States, or international jurisdictions

Any violation of these terms may result in immediate account suspension, legal action, and/or referral to the appropriate authorities.

We strongly recommend that all users consult the appropriate government agencies or customs services before engaging in a transaction. Regulatory references may include:

1. CBSA (Canada)

1. U.S. Customs and Border Protection

1. IATA Dangerous Goods Regulations

13. Shopper's Acceptance

Once a Shopper agrees to all the terms, including item specifications, delivery schedule, and Total Fees, and confirms the Traveler’s Offer through the Platform, a binding agreement is formed between the Shopper and the Traveler.

1. Ownership and Risk of Loss Until the item is delivered and accepted by the Shopper, ownership remains with the Traveler. Travelers are required to retain all purchase receipts as proof of the transaction and for any customs or dispute-related matters.
2. The risk of loss or damage rests solely with the Traveler until successful delivery to the Shopper as agreed.Pikkah recommends that both parties procure appropriate insurance coverage, although Pikkah is not responsible for providing or facilitating such insurance.

1. Delivery and Acceptance

Both parties must mutually agree on a delivery timeframe at the time of transaction confirmation. The Traveler is responsible for proposing a safe, public location for item handover.

It is the Shopper’s duty to inspect the item at the time of delivery and either confirm acceptance or notify of any issue.

If the Shopper fails to inspect or accept the item within five (5) calendar days following the agreed delivery date, the transaction will be deemed complete, and funds will be automatically released to the Traveler.

Any extensions or changes to this inspection period must be documented and agreed upon within the Platform or formally submitted to Pikkah Support in writing.

14. Rejection and Refunds

Shoppers may only reject a delivered item if one or more of the following apply:

1. The item does not match the agreed-upon specifications, including brand, model, size, or color;

1. The item is damaged, or in non-retail condition, in contradiction to what was agreed;

1. The Traveler fails to provide valid proof of purchase if challenged by the Shopper.

Shoppers may not reject items for the following reasons:

1. A change of mind or cancellation after agreement;

1. Attempting to renegotiate pricing post-transaction;

1. Finding the item elsewhere or later deciding not to proceed with the purchase.

If a Shopper submits a rejection request, Pikkah will evaluate its validity based on platform policies and documentation provided. Pikkah reserves sole discretion to approve or deny refund claims.

If the rejection is deemed invalid:

1. The Shopper’s registered payment method may be charged;

1. The transaction will be completed, and funds released to the Traveler.

If the Shopper does not confirm acceptance or raise a valid objection within five (5) calendar days of the agreed delivery date, the item will be deemed accepted by default, and funds will be released accordingly.

Pikkah reserves the right to request supporting evidence for any rejection claim and may take enforcement or account-level actions in cases of misuse.

15. Disclaimers and Limitation of Liability

YOUR USE OF THE PIKKAH PLATFORM IS ENTIRELY AT YOUR OWN RISK. The Platform and all associated services, content, tools, features, and functionalities are provided on an “as is” and “as available” basis, without warranties of any kind, express or implied.

To the maximum extent permitted by applicable law, Pikkah Technologies Inc. expressly disclaims all representations and warranties, whether statutory, express, or implied, including but not limited to:

1. Warranties of merchantability, fitness for a particular purpose, title, non-infringement, system integration, or data accuracy;

1. Any warranties or conditions arising out of course of dealing or usage of trade;

1. Any warranties that the Platform or services will be uninterrupted, timely, secure, accurate, reliable, complete, or error-free;

1. That any content or materials accessible on the Platform are lawful, appropriate, or compliant with regulatory or customs requirements.

No Liability for Transactions

You acknowledge and agree that Pikkah is a neutral third-party platform provider and not a party to any contract or agreement entered into between Shoppers and Travelers. As such:

1. Pikkah makes no representations or warranties about any Shopper, Traveler, transaction, item, delivery, payment, or customs process;

1. Pikkah does not guarantee the identity, legitimacy, intent, or performance of any user;

1. Pikkah is not responsible for any delays, theft, misdelivery, loss, damage, seizure, customs issues, or non-performance related to goods transacted through the Platform.

Limitation of Damages

To the fullest extent allowed by applicable law, under no circumstances shall Pikkah Technologies Inc., or its officers, directors, employees, contractors, affiliates, subsidiaries, licensors, agents, or suppliers, be liable for any:

1. Indirect, incidental, punitive, special, exemplary, or consequential damages;

1. Loss of profits, revenue, business opportunities, goodwill, data, or use;

1. Personal injury, property damage, third-party claims, or emotional distress;

1. Costs of substitute goods or services;

1. Any unauthorized access to or alteration of your transmissions or data;

1. Any conduct or content of any user or third party on the Platform.

This applies regardless of the theory of liability (whether based on contract, tort, negligence, strict liability, warranty, or any other legal theory), and even if Pikkah has been advised of the possibility of such damages.

Maximum Liability Cap

In no event shall the aggregate liability of Pikkah Technologies Inc. arising out of or in connection with your use of the Platform exceed the greater of:

1. The total amount of fees actually paid by you to Pikkah in the six (6) months immediately preceding the incident giving rise to the claim; or

1. One hundred U.S. dollars ($100 USD).

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities, so some of the above exclusions and limitations may not apply to you. In such cases, Pikkah’s liability will be limited to the fullest extent permitted by applicable law.

16. Indemnification

You agree to defend, indemnify, and hold harmless Pikkah Technologies Inc., its current and former officers, directors, employees, affiliates, subsidiaries, contractors, agents, licensors, and service providers (collectively, the "Pikkah Parties") from and against any and all claims, demands, actions, suits, proceedings, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including, without limitation, reasonable attorneys’ fees and court costs) arising directly or indirectly out of or relating to:

1. Your use of or access to the Platform, including any activities conducted via your account, authorized or unauthorized;

1. Your breach or violation of these Terms of Service, including any supplemental terms, policies, or guidelines referenced herein;

1. Your actual or alleged violation of any applicable law, regulation, statute, or ordinance (whether foreign or domestic);

1. Your interaction, transaction, communication, or dispute with any other user, including Shoppers, Travelers, or third parties encountered through the Platform;

1. Your violation of the rights of any third party, including but not limited to intellectual property rights, privacy rights, property rights, or contractual rights;

1. Your shipment, transportation, acquisition, possession, or delivery of any items, including violations related to customs, import/export regulations, or contraband.

Defense Obligations

At Pikkah’s request, you agree to promptly:

1. Defend the Pikkah Parties against any such claim using counsel reasonably acceptable to Pikkah;

1. Cooperate fully with Pikkah in the defense and settlement of any matter;

1. Reimburse Pikkah for any costs or expenses incurred as a result of such claims, including reasonable legal and investigation expenses.

Pikkah reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. In such cases, you agree to fully cooperate with Pikkah’s defense of such claim.

Scope of Indemnification

Your indemnification obligations under this Section 16:

1. Survive termination or suspension of your account, cessation of your use of the Platform, and the conclusion of any transaction or interaction;

1. Apply to claims brought by third parties (e.g., other users, governments, agencies) and to actions initiated by Pikkah to recover damages or losses;

1. Extend to claims arising from events that occurred while you were an active user, even if the claim is asserted after your account is closed or deactivated.
2. 
   

Limitation

Nothing in this section requires you to indemnify the Pikkah Parties for claims arising solely from Pikkah’s own gross negligence, willful misconduct, or intentional violation of law, to the extent such indemnification is prohibited by applicable law.

17. Dispute Resolution and Arbitration

In the event of any dispute, controversy, or claim arising out of or relating to these Terms, your use of the Pikkah Platform, or any transaction or relationship formed through it, you agree to first make a good faith effort to resolve the matter informally by contacting Pikkah Technologies Inc. We will attempt to resolve the dispute through direct negotiation within a reasonable time period.

If a resolution cannot be reached through informal negotiation, the dispute shall be resolved by final and binding arbitration, to the extent permitted by law, with the following terms:

1. The arbitration shall be conducted in the Province of Ontario, Canada;

1. The arbitration process shall be administered by a mutually agreed independent arbitrator or arbitration body, or if no agreement can be reached, by an arbitrator appointed in accordance with the arbitration laws of Ontario;

1. The language of arbitration shall be English;

1. The decision of the arbitrator shall be final and binding on both parties and enforceable in any court of competent jurisdiction.

To the fullest extent permitted by law, you and Pikkah agree that:

1. No class or representative actions shall be permitted;

1. You waive any right to a jury trial in connection with any dispute or proceeding arising out of these Terms or your use of the Platform;

1. You may only bring claims against Pikkah in your individual capacity and not as a plaintiff or class member in any purported class, collective, or representative proceeding.

If arbitration is deemed unenforceable by a court of competent jurisdiction, then any disputes that would have otherwise been subject to arbitration shall be exclusively heard in the courts located in Toronto, Ontario, Canada, and you consent to the personal jurisdiction of such courts.

18. Governing Law

These Terms are governed by and construed in accordance with the laws of the Province of Ontario, Canada, without regard to its conflict of law principles. Any non-arbitrable dispute shall be resolved in the courts of Toronto, Ontario, and you hereby submit to their exclusive jurisdiction.

19. Modifications to the Terms

Pikkah Technologies Inc. reserves the right, at its sole discretion, to modify, amend, update, or revise these Terms of Service at any time, for any reason, and without prior notice, except where legally required.

When changes are made, we will:

1. Post the updated Terms to the Platform;

1. Indicate the “Effective Date” of the latest revision at the top of the Terms;

1. Provide additional notice of material changes through the Platform interface or via email, where feasible.

Your continued use of the Platform after any update is posted constitutes your full and binding acceptance of the modified Terms. If you do not agree with the updated Terms, you must immediately stop using the Platform and close your account.

We encourage users to review these Terms regularly to stay informed of their rights, obligations, and any changes to the rules governing the use of the Platform.

No Guarantee of Service and Platform Availability

Pikkah does not guarantee the continuous availability, operation, or functionality of the Platform or any related services. We may, at any time and without liability, take any of the following actions:

1. Modify, suspend, or discontinue any part of the Platform or its features;

1. Limit access to certain functionalities or areas of the Platform;

1. Restrict access to users for legal, operational, or policy reasons;

1. Conduct maintenance, updates, or technical interventions that temporarily interrupt service.

These actions may be taken with or without notice, including in situations involving:

1. System upgrades, downtime, or security patches;

1. Changes in law, regulation, or policy requirements;

1. User misconduct or violations of these Terms;

1. Business decisions, such as the discontinuation of the Platform or changes to the services offered.

You acknowledge and agree that Pikkah shall not be liable for any losses, damages, or inconvenience caused by suspension, limitation, or discontinuation of access to the Platform, whether temporary or permanent.

20. Termination

Termination by Pikkah

Pikkah Technologies Inc. reserves the right to suspend, deactivate, restrict, or permanently terminate your access to the Platform and your user account at any time, for any reason, with or without prior notice, and without liability to you or any third party. Grounds for termination may include, but are not limited to:

1. Violation of these Terms of Service, including failure to comply with platform rules, guidelines, or policies;

1. Violation of any applicable law or regulation, including fraud, misrepresentation, or customs and trade violations;

1. Attempting to circumvent platform fees, payment systems, or any core service processes;

1. Harassment, abuse, or harmful conduct toward other users, Pikkah staff, or support agents;

1. Suspicious activity, fraud detection, chargebacks, or repeated complaints;

1. Inactive or abandoned accounts for extended periods of time;

If your continued use of the Platform presents a risk of legal liability, reputational damage, or disruption to the integrity or functionality of the Platform or its users.

Pikkah may, at its sole discretion, restrict certain features, suspend transactions, withhold funds, or permanently revoke access without prior warning, especially in cases involving risk to the safety, financial security, or experience of the community.

Termination by the User

You may terminate your Pikkah account at any time by contacting our Support Team through the Platform. Upon termination:

1. All open or pending transactions must be resolved or closed before your account can be fully deleted;

1. You remain responsible for any outstanding obligations, disputes, or fees incurred prior to termination;

1. Pikkah may retain certain information as required by law or to enforce these Terms, investigate fraudulent behavior, or comply with legal obligations.

Effects of Termination

Upon account termination—whether initiated by you or Pikkah:

1. Your access to your account, transaction history, and communication channels will be revoked;

1. Any licenses granted to you under these Terms, including the right to use the Platform, will immediately cease;

1. Pikkah may retain copies of information, communications, and data associated with your account for recordkeeping, security, audit, and legal compliance purposes, in accordance with our Privacy Policy;

1. Any funds held in escrow or pending disbursement may be released, refunded, or forfeited in accordance with these Terms and the status of the associated transactions;

1. Pikkah shall not be liable to you or any third party for termination, suspension, or denial of access to the Platform.

Survival of Terms

Termination of your account or cessation of your use of the Platform shall not affect the enforceability of any provision that, by its nature or intent, is meant to survive termination, including but not limited to:

1. Indemnification obligations

1. Dispute resolution

1. Limitations of liability

1. Non-circumvention

1. Intellectual property and confidentiality provisions

21. Contact Information

If you have any questions or concerns regarding these Terms, you may contact us at:

Pikkah Technologies Inc.

[email protected]